We want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help.
Return Window
You may return any unopened stamp sheets or rolls within 30 days of delivery for a full refund. The item must be in its original, unopened packaging. Buyer is responsible for return shipping costs.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a free replacement or full refund — no return shipping required on our end.
How to Request a Refund or Return
Email us at moontraceseed@outlook.com with your order number and the reason for your return. We’ll respond within 24 hours with instructions.
Non-Returnable Items
For hygiene and authenticity reasons, opened or tampered stamp packaging cannot be returned. Please inspect your order carefully upon delivery.